4/5/2023 0 Comments Unico riviera maya tripadvisor![]() ![]() Not looking for negatives, but I do have the expectation that I will get what was "advertised" for a resort of this caliber. came home happy and tan with a few extra pounds!įirst let me preface this review by saying that I have stayed at many all-inclusives in Mexico and others have done it much better. everything gets charged to your room which is nice! you can eat at multiple places at night, wish we did that more and tried more food. I am in-love with the ginger drink he made me daily! we booked deep sea fishing from a man that came by pool side. prep your tub in your room, book dinner, ask for something you forgot, pool side service, special beverages to your room! I loved every minute. Desserts could use some love but good none the less! tiramisu was yummy and room service Churros are a MUST! loved the Mexican restaurant the shrimp and tuna burger! loved the mushroom cappuccino soup at Italian and ask for extra bread! The app was dangerous because everything is at your finger tips. The live music and cocktail experience with Luis was very enjoyable! FOOD WAS EXCELLENT! the beef is good everywhere. PhillipsĮxcellent experience! the staff was 50% of the reason why this place is so great! they are personable and seem genuinely interested in making your stay better! I got my hair done with Andrea and she did a great job (i have naturally curly hair), she suggested the Moroccan oil treatment and listened to what I wanted in the styling! the pedicure was not so great with Rubi but it only cost $7 so I think I got a killer deal! I had exfoliation service in the spa!!!! do something in the spa if you go, its really nice and the exfoliation was perfect for day 1! Arthur was so awesome for lobby entertainment. All of these staff members are bona fide superstars and I credit the resort for doing a great job acquiring such talent. And Jose working the pool bar does a great job keeping the party alive. ![]() Alejandro who works are the beach is genuinely excited to assist with anything you may need, he is great. For a masseuse I would highly recommend Juan Carlos. And if you are into late night room service or placing an order for the next mornings breakfast Karen is the voice you will reach, she is fantastic. ![]() Lorenzo is tasked with shuffling guests through the hydrotherapy spa treatments in which he is constantly servicing several guests at the same time, but he somehow make it feel as if you are the only one in there, he rocks. Isaac, a server at the 20.87 restaurant, is as friendly as a person can be, as well as attentive and personal able. A few stand outs include: the food and beverage assistant, Arturo who will accommodate any and all food and drink preferences he is an absolute super star. Every single staff member was incredibly attentive and friendly. The restaurants are great for an all inclusive, the spa was fantastic, and the service was utterly perfect. This new resort is gorgeous from the pools, to the beach, to the decor. My wife and I stayed here on our honeymoon for 8 nights and had high expectations.Unico exceeded all of these, we were utterly amazed. Warm regards, Fernando García General Manager Unico 20☈7° We certainly hope you will come back in the very near future and enjoy all the improvements we are making on the already exceptional service. I have already shared your comments regarding the inconvenience you experienced with the manager in charge, who I am sure will use your comments constructively in order to improve our services and meet our guests needs. Regarding the beach, the hotel management team is currently working on a long-term solution that is mostly aimed at protecting the reef (which is a lovely place for on-site snorkeling) but will also favour our beach by making it fuller and therefore easier to access. Dear F8450Talisa Thank you for sharing your feedback! I’m glad you had a UNICO 20☈7° experience from the comfort of your room and its beautiful views of the property and the Caribbean Ocean, to the variety of elegant restaurants and their splendid menus filled with plenty of locally-sourced products our concept derives its inspiration from modern Mexican culture and is strongly focused on the region. ![]()
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